Terms of Service

1. The service

Lucy Media ("Lucy," "we," "us") is an SMS-based social media posting service. You text us photos and instructions; we generate posts, send you previews by text, and — once you approve — publish them to social media accounts you have connected (such as Instagram and Facebook). By texting our number or subscribing, you agree to these terms.

2. Accounts and eligibility

You must be at least 18, authorized to act for the business you represent, and authorized to post to the social accounts you connect. Your phone number is your account identifier — keep control of it and tell us promptly at hello@lucy.media if it changes hands.

3. Plans, quotas, and billing

• Plans are billed monthly in CAD through Stripe: Hook ($9/month, 10 posts, 2 connected accounts) and Grow ($39/month, 60 posts, 6 connected accounts).
• Post quotas reset on your billing anniversary. Unused posts do not roll over. We never bill overage automatically — if you hit your quota, we tell you and you choose.
• Text BILLING at any time for a secure link to manage payment details. We never ask for card details over SMS — do not text them to us.

4. Approval and publishing

Nothing is published without your reply approving the preview. You are responsible for the content of posts you approve, including rights to any photos you send us. Our audit log of previews, replies, and approvals is the record of what was authorized.

5. Content we may decline

We may decline to generate, or may remove, content that violates the terms of the platforms we post to, infringes intellectual property, is unlawful, or that we reasonably consider harmful or deceptive. Where practical we will tell you why by text.

6. Cancellation and refunds

• Cancel any time by texting CANCEL (we will confirm before cancelling) or via the billing portal. Service continues to the end of the paid period.
• Within your first 30 days, we refund the current month pro-rata on request. After that, refunds are at our reasonable discretion — text us; we're human about it.
• On cancellation we disconnect your social accounts immediately and delete your data per our Privacy Policy.

7. Messaging consent

By texting Lucy first, you consent to receive recurring SMS text messages from Lucy Media at that number. These messages are: post previews for your approval, confirmations when a post publishes, account and billing notices, and replies to your questions. We never send marketing texts and we never share your number. Message frequency varies with your use; message and data rates may apply. Reply STOP at any time to stop all messages immediately, or HELP for assistance. Consent is not a condition of purchase.

8. Support

Text HELP or email hello@lucy.media. We aim to respond within 24 hours.

9. Service quality and liability

We work hard to post accurately and on time, but social platforms, carriers, and networks fail sometimes; the service is provided "as is" and we can't guarantee uninterrupted operation, publishing times, or engagement outcomes. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited under British Columbia law.

10. Changes

We may update these terms; material changes will be announced by text at least 14 days before they take effect. Continued use after that is acceptance.

11. Governing law

These terms are governed by the laws of British Columbia and applicable Canadian federal law.

— Lucy Media · hello@lucy.media